Problems with Webceph analysis

inalme.85 Sep 08, 2023

Hi, I’m having problems with the report of the analysis, the chart doesn’t show all the results. It shows the results of the attached image only.

Comments 6

WebCeph Manager

2 years, 3 months ago

Dear doctor, Thank you for bringing the issue to our attention. We appreciate your report, and we will promptly investigate and work to resolve the issue. Thank you. Sincerely, WEBCEPH

inalme.85

2 years, 2 months ago

Hello, I’m still having the same problem, please help.

WebCeph Manager

2 years, 2 months ago

Dear doctor, sorry that the problem has not been resolved yet. Since receiving your query, we have made efforts to reproduce and address the issue you raised. However, we have been unable to replicate the problem in our environment. Could you please provide information about the current user environment you are using? This includes details such as whether you are using Windows, a MacBook, or an iPad, as well as the browser you are using (Chrome, Edge, Firefox, etc.) and its version. Your assistance in providing this information would be greatly appreciated. Thank you.

aaronerojas

1 year, 4 months ago

I am having the same issue. I notice it happens only on my iPad. I’m using an iPad Pro and I have the same problem. When o use a windows pc, the problem is gone. Can you please help

aaronerojas

1 year, 4 months ago

I am having the same issue. I notice it happens only on my iPad. I’m using an iPad Pro and I have the same problem. When o use a windows pc, the problem is gone. Can you please help

WebCeph Manager

1 year, 4 months ago

Dear Doctor, We apologize for any inconvenience you may have experienced while using WEBCEPH. We have addressed and resolved this issue. However, should the problem persist or if you encounter any other issues, please do not hesitate to contact us again. Thank you for your understanding. Sincerely, WEBCEPH

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